Erica Horner, Author at Home Care Pulse

Why You Need to Keep Your Finger on the Pulse of Inquiry Calls

Erica HornerMar 30, 2023|Articles, Grow Your Agency, Improve your Company|

The return on your investment from all other sales and marketing efforts depends on how your inquiry calls are handled. If you’re just talking the talk but not walking the walk, you’re going to lose the caller to a competitor.

The Risks of Schedulers Taking Inquiry Calls and Strategies to Overcome the Hurdles

Erica HornerAug 25, 2022|Articles, Care For Your Clients, Training|

With inquiry calls being the first step in the client experience, it's important that your staff is prepared with inquiry management training to convert an interested caller to a client.

How to Train a New Home Care Salesperson

Erica HornerOct 8, 2020|Articles, Grow Your Agency, Sales & Marketing, Training|

Hiring a salesperson for your home care agency is an important first step to growth, but it doesn’t stop there. Even the best salesperson needs effective, ongoing training, a strategic plan, and accountability measures.

Ep.19: Keeping Your Care Staff: Simple Strategies to Retain Care Staff for 5+ Years

4/25: Nursing Perspectives: Looking Beyond Compliance to See the True Value of Training

Building Your Fortress on the 6 Pillars of Marketing Success in Post-Acute Care

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