Gabby Hoing, Founder and CEO of Kore Cares in Sioux Falls, SD found her love for in-home care back when she started as a CNA 15 years ago. Gabby's here to discuss: why it's important to conduct 90-day reviews with your caregivers, how to reward caregivers & office staff with bonuses and additional compensation methods, and how having a community presence has resulted in more client and caregiver referrals.
Aaron Stapleton, Founder & CEO of Queen City Home Care in Cincinnati, Ohio explains why he started surveying his caregivers, what insights he's gained in the first three months, and how his agency is using survey feedback to not only retain, but also recruit vested caregivers.
It’s time. With the release of the 2021 Home Care Benchmarking Study, we finally have detailed data on how the last year has affected home care agencies, and what it can teach us about operating an agency in the future.
Dustin Distefano, Founder and CEO of A Place at Home highlights the importance of a clearly defined caregiver journey. He breaks down: how to engage caregivers through meaningful touchpoints, how to create opportunities for advancement that ignite growth, and how engagement & professional growth lead to caregiver retention.
Lonnie Mayne, Founder of Red Shoes Living is a world-renowned speaker and author on humanizing the experience. He's here to share the 5-step framework of his philosophy: Red Shoes Living. Learn how to build enriched culture, establish leadership responsibility, develop team accountability or create standout client experiences through this 5-step framework that's designed to help individuals show up and put their best self forward every day.
Creating specialty training programs for your caregivers based on the specific needs of your clientele can help your agency stand out on many levels, including recruitment, retention, marketing, and client satisfaction!
Ep:38: M&A: Why You Need to Run Your Home Care Business as Though You’ll Own It for the Next 25 Years
Todd Allen, CEO of AxisCare and Ari Medoff, CEO of Arosa answer top questions agencies are asking about the current M&A landscape and highlight what executives need to understand about their business to be set up for a future buy/sell.
Steve "The Hurricane" unpacks the three most important things your agency can do today to prepare to sell. Whether you've been in business for a year, three-years or twenty years, it's never too early or too late to have this conversation.
Ep:36: Building Systems for Success: How Nobility Cares Went From $3K to a Multi-Million Dollar Agency
Clint Nobles, Founder of Home Care Ops and Owner of Nobility Care Solutions shares: what components a repeatable system needs to have, how your agency can create or adapt your current systems, how Nobility Care integrated systems resulting in rapid growth & sustainable revenue and why systems are the foundation for long-term success.
New HomeWell Care Services CEO, Crystal Franz and Will Childers, leading franchisee in Deleware highlight what they did to achieve a record-breaking year at both the organization and system-level.