2018 Home Care Pulse Endorsed National Provider Requirements
As a Home Care Pulse partner organization, you must meet the following criteria on an annual basis to be considered for Home Care Pulse – Endorsed National Provider status:
Have a valid Master Pricing Agreement in place with Home Care Pulse.
Have a minimum two client interviews performed each month under the Home Care Pulse Satisfaction Management Program for at least 10% of North American member offices.
If your organization has 120 members, 12 of those members must Home Care Pulse Certified
(120 x 10% = 12).
2018 Best of Home Care Endorsed National Provider Requirements
In order to be considered for Best of Home Care – Endorsed National Provider, your organization must meet the following criteria on an annual basis:
A minimum of 10% of your members are Best of Home Care eligible (participating in the 10% monthly Satisfaction Management Program).
60% of those who are Best of Home Care eligible must qualify for Best of Home Care in three or more categories during the calendar year.
If an organization has 120 members, they would need a minimum of 12 (120 x 10% = 12) of their members to be Best of Home Care eligible (participating in the 10% monthly Quality Satisfaction Management Pogram).
Of these 12 members who are Best of Home Care eligible, eight (12 x 60% = 7.2 = 8) would need to qualify in three or more Best of Home Care categories during the year.
New Requirement for 2019 Endorsed National Provider Recognitions
In addition to the requirements above, to be eligible for 2018, we’ve added the following requirement for both Home Care Pulse Endorsed National Provider and Best of Home Care Endorsed National Provider:
Using this Endorsement
We’ll provide you with tools and resources to make it easy for you to market your business with using your Home Care Pulse Endorsed National Provider or Best of Home Care Endorsed National Provider recognition.
To maintain the integrity of Home Care Pulse and Best of Home Care awards and distinctions, we ask all participants to adhere to our usage guidelines. For the Endorsed National Provider recognitions, these are meant for the corporation only and should not be used in a way that gives the appearance that individual locations have earned this endorsement. If using the endorsement in national ads for your organization, please include the following text as clarification:
Home Care Pulse Endorsed National Provider
This endorsement is of the corporation as a whole and does not necessarily apply to individual company locations. To find out if your agency also qualifies as a Home Care Pulse Certified Trusted Provider, visit www.bestofhomecare.com.
Best of Home Care Endorsed National Provider
This endorsement is of the corporation as a whole, and does not necessarily apply to individual company locations. To find out if your agency also qualifies as a Best of Home Care® Award-Winning Provider, visit www.bestofhomecare.com.
If you have any additional questions about the use of these recognitions, please contact us
and we’d love to visit with you about it.
The Home Care Pulse Client Interview Process
Home Care Pulse gathers feedback by conducting random, live phone interviews with a percentage of a home care provider’s clients each month. Because Home Care Pulse is an independent third-party company, we are able to collect honest and unbiased feedback, without outside influence. Each client we interview, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in categories such as timeliness of caregivers, caregiver’s work ethic, and the likelihood of recommending care. In addition to the individual ratings, clients are given the opportunity to provide feedback on areas where the provider needs to improve as well as areas where they excel.
After Home Care Pulse conducts live phone interviews, we send a report to each provider, franchise and/or membership organization informing them of our findings and showing them how their business or organization ratings compared to others in the industry. Our mission is to motivate providers to make improvements and highlight those who are the best in the industry.