CAHPS Surveys

Achieve Compliance and Enhance Your Experience with HCP’s CAHPS Surveys

Home Health and Hospice CAHPS surveys require the care and personal connection a paper survey can’t provide.

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What is CAHPS Surveys?

CAHPS phone surveys provide valuable feedback from patients and their family members about the quality of care and services provided by the agency. This information is crucial for agencies to improve service, maximize reimbursements, and enhance patient satisfaction.

Why HCP for CAHPS?

Home Health and Hospice agencies rely on HCP’s CAHPS surveys for quality, convenience, and compliance.

  • Easy-to-use

  • Real-time alerts

  • Specific drilldowns of CAHPS measurements such as care of patients, communication between providers and patients, and specific care issues

  • Automatic quarterly submission of CAHPS Hospice data to CMS

Reduce the stress of CAHPS compliance with HCP

High Response Rates

With high response rates, HCP’s surveys provide you viable data for local and national benchmark comparisons with other agencies.  

Valuable Feedback

HCP’s CAHPS phone surveys allow for greater depth of feedback, opportunities for participant elaboration, and enhanced question and answer context. Each of these benefits are invaluable when assessing performance. 

Ease of Use

Enjoy ease of integration and interpretation with HCP’s simple onboarding process and easy-to-read monthly reports. Receive 3-month, 12-month, state, and national average CAHPs survey scores, as well as monthly snapshots of how many eligible surveys your agency had and how many were completed.

Real-Time Alerts

Receive alerts about positive and potentially problematic comments. HCP notifies you in real-time when a respondent recognizes an employee, or if they mention litigation, medication issues, or other red-flag topics.

Automatic CMS Submission

HCP automatically submits your quarterly CAHPS data to CMS, taking the burden off your shoulders so you can spend your time where it matters most—with your patients. 

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Partner with a trusted Home Health and Hospice CAHPS vendor to meet regulatory standards and improve your patients’ experience.

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