Home Care Pulse is growing quickly, and we are looking to add talented and dedicated people to our team. The Data and Reporting Manager role is designed to help our Satisfaction Research Center (SRC– call center) to manage the many calling campaigns we run in our phone-dialing system (VICI). You will also be finding and analyzing call data.
As a member of our SRC management team, you will be taught how to use and manage VICI, which is the phone system that controls our outbound and inbound calling. You will also need to be able to find, organize, and analyze data from this system to ensure we are calling efficiently and effectively.
The ideal candidate must have advanced knowledge of how to use Excel and be able to efficiently present data found. The ideal candidate for the Data and Reporting Manager must also be:
Proactive, with a can-do attitude
Driven to deliver results
A great problem-solver
Excited for the opportunity to learn about how to run a call center!
Our goal is to develop people, so you will receive excellent leadership training and experience, as well as be held to a high bar for both quality and efficiency. If you are hungry to develop your skills and abilities and willing to put in the work, this position is for you!
At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and caregivers. We do what we do because we believe that every person deserves to age with dignity, respect, and love.
We offer unique solutions to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a nationally recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we enhance our product offerings.
At Home Care Pulse we hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:
We hire candidates who GWC
- Get it – Must understand the WHY behind everything we do at Home Care Pulse.
- Want it – Must genuinely enjoy and want the position.
- Capacity to do it – Must have the skills, time, focus, attention, and capacity to excel in the role.