Company Description

Home Care Pulse is a B2B software-as-a-service company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.
We believe in living our Core Values. We hire, fire, review, recognize, and reward-based upon these values.
  1. Service Minded – A can-do attitude. Generous with our time. Selfless.
  2. Passionate – Contributing. Positive attitude. Shared WHY.
  3. Results-Driven – Ownership. Forward-thinking. Pro-active. Committed.
  4. Problem Solver – Resourceful. Collaborative. Attentive. Data-driven.
  5. Continuous Learning – Teachable. Humble. Vulnerable. Insightful.

Are you ready to work at HCP?

Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
Experience a startup/agency culture but with the stability of a company who has been in business for 10+ years (fun AND stable!)
Work with some of the largest agencies, technology vendors, and healthcare tech on the planet! Be a part of a company that has been recognized multiple times as the best place to work.
Location: Rexburg, ID
Company: Home Care Pulse, LLC
Reporting to: Director of Customer Support
Status: Full-Time
Compensation: Salary DOE
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Job Description

The Support Team is the frontline response to inbound customer inquiries – phone calls and emails. The position is responsible for understanding all products we offer in detail to provide thorough and prompt answers to customer questions. We have a great team where we help each other out and are focused on constantly improving. As part of this team, the Technical Support Representative is vital in brainstorming ways to improve the customer experience as they hear directly from our customers.

Job Responsibilities

  1. Answer inbound phone calls from customers.
  2. Utilize ticketing software to respond to customer inquiries.
  3. Monitor and respond to inbound chat inquiries
  4. Respond to emails from customers
  5. Report more complicated support issues to CSM and Director of Customer Success

We’re looking for those who:

  • Like working on a team and collaborating
  • Aren’t afraid to voice new ideas
  • Go with the flow and embrace change
  • Are quick to learn
  • Have good communication skills
  • Like pineapple on pizza

Additional Information

  • 401k plans
  • Dental, and Vision insurance plans, Medical insurance exchange rep, Gym Membership
  • Work from home options
  • Paid holidays, plus PTO
  • Lots of employee engagement activities
Opportunities to join our community service initiatives; we are aiming to impact 1,000,000 lives by 2023.
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Why Work for Home Care Pulse?

Work Remote

Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.

Flexible Schedules

A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.

Generous PTO + Paid Holidays

We encourage a healthy work-life balance. Get all your vacation time up front at the start of the year.

Competitive Pay

We pay what it takes to attract and keep good talent.

Opportunities for Advancement

We’re growing fast, we promote from within, and we invest in people. Come grow with us.

Gym Membership Reimbursement

Your physical and mental health are important to us.

Team Activities

Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.

Team Lunches

Even as a remote company we all feast together with monthly DoorDash credits.

401K Plans

Accelerate your retirement savings with excellent Roth and traditional 401K plans.

100% Paid Dental Insurance

Need dental work or a cleaning? It’s covered.

100% Paid Vision Insurance

We make sure your eye health is taken care of.

Disability Insurance

We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.

Other Bonuses

Like going above and beyond? We have frequent opportunities to earn a little extra.

Always Closed on Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Make a Difference

Make a difference in the life of care providers and those they care for.