Referral sources, especially in healthcare, look for consistency and quality. Here's how one agency owner uses satisfaction data to speak their language in a way that his competition isn't.
Motivating staff to do their best can be difficult. Here's one agency owner rallies his staff to get them all rowing in the same direction.
Case Study: At Your Side Care – The Woodlands Finds Unexpected Benefits By Gathering Client/Caregiver Feedback
"It’s so easy to not realize what you’re not doing, and it’s so easy to not realize that what you are doing isn’t as helpful as you thought it was."
Case Study: How Right at Home of Midlothian, TX Uses Client and Caregiver Feedback to Find Their Blind Spots
“As a business owner, you take pride in your business and you can be blind to what’s going on. As much as it stings, we need to know what the gaps are and we can’t always see that with our own eyes.”
Case Study: How SYNERGY of Carlisle, PA Went From “What’s a Caregiver?” to 4-Time Leader in Excellence
While industry caregiver turnover rose 12%, one home care agency was busy reducing its caregiver turnover by 25%.