Client Stories
How BrightStar Care Tinley Park Uses HCP Experience Management to Retain 85% of Caregivers For Their First Six Months
In an industry where the median turnover rate has exceeded 60% for over five years now, any agency with sub-30% turnover has a story to tell.
How Angels On Call Used Home Care Pulse to Build a Reputation that Increased Caregiver Applicants 26% Year-Over-Year
Increasing caregiver applicants is no small feat. See how one agency managed to do it amongst a caregiver shortage.
How Third-Party Surveys Helped Visiting Angels of Carlisle Achieve Their Top Growth Quarter in Company History
A skeptic became an advocate, and his agency is prospering.
How Norwood Seniors Network Keeps Their Annual Caregiver Turnover Under 30%
In an industry where the median turnover rate has exceeded 60% for over five years now, any agency with sub-30% turnover has a story to tell.
LIFETIME Care At Home Secures Referral Partnerships Using Satisfaction Data
Referral sources, especially in healthcare, look for consistency and quality. Here's how one agency owner uses satisfaction data to speak their language in a way that his competition isn't.
LIFETIME Care At Home Uses Client/Caregiver Satisfaction to Motivate Office Staff to Do Their Best Work
Motivating staff to do their best can be difficult. Here's one agency owner rallies his staff to get them all rowing in the same direction.
Visiting Angels of Carlisle Says Satisfaction Data is a ‘Game-Changer’ in Referral Partnerships
Read one marketer's experience of how showing client satisfaction data turned a competitor into a referral partner.
At Your Side Care – The Woodlands Increases Trust With Caregivers By Gathering Client/Caregiver Feedback
"It’s so easy to not realize what you’re not doing, and it’s so easy to not realize that what you are doing isn’t as helpful as you thought it was."
Right at Home of Midlothian, TX Makes Clients Their #1 Referral Source
“As a business owner, you take pride in your business and you can be blind to what’s going on. As much as it stings, we need to know what the gaps are and we can’t always see that with our own eyes.”
SYNERGY of Carlisle, PA Reduces Caregiver Turnover by 25%
While industry caregiver turnover rose 12%, one home care agency was busy reducing its caregiver turnover by 25%.
Carefree Home Care Uncovers and Resolves Caregiver Training Shortcoming
Learn how Carefree Home Care used caregiver feedback to make data-driven decisions about training that led to higher ratings.
