Breathing New Life into a COPD Care Plan with a Person-Centered Approach
Discover six key concepts for a person-centered care approach to COPD and how they can better serve the people you care for while strengthening your skillset.
Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
How to Build a World-Class Hospice Volunteer Program
Great volunteers are essential for exceptional hospice care, but building a world-class volunteer program requires strategy, tactics, and a change in mindset for some.
11 Surefire Strategies for Improving Employee Retention in Post-Acute Care
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
6 Key Findings from HCP’s 2023 Benchmarking Report to Grow Your Post-Acute Care Business and Retain Your Employees
As the 14th Annual HCP Benchmarking Report triples in size, we’re bringing you a holistic view into the future of the care continuum. Benchmark your performance against the industry with compelling new data points across home care, home health, and hospice.
5 Reasons Why Building an Award-Winning Influence is Vital for the Future of the Post-Acute Care Continuum
Is post-acute care a dead-end job? Here’s why qualifying for industry awards and certifications is the only way to prove otherwise.
Why You Need to Keep Your Finger on the Pulse of Inquiry Calls
The return on your investment from all other sales and marketing efforts depends on how your inquiry calls are handled. If you’re just talking the talk but not walking the walk, you’re going to lose the caller to a competitor.
14 Free post-acute care Resources You Need to Bookmark Before 2023
The list you’ve been waiting for. If you read and watch nothing else from HCP this year, these are the staff-favorite resources you can’t afford to miss.
4 Compliance Fundamentals Every Training Program Should be Built Upon
Training for compliance ranked as the #1 priority for hundreds of agencies this year. As lack of adequate training remains the top complaint from clients, patients, and employees—it’s time to stop underestimating compliant training programs.
How to Take Control of Your Agency’s Finances in 5 Minutes Per Month
When you're utilizing the right strategies to predict your agency's financial performance, your success won't feel like such a gamble anymore.
The Five Steps to Reduce your Daily Ops Footprint (And Why it Doesn’t Work for Most Home Care Owners)
Exiting daily operations in home care is possible! [...]
Paying Your Care Staff More Won’t Keep Them Around Longer—Here are 4 Solutions that Will, According to the Experts
Paying your care staff more won’t keep them around longer. Kristen Duell, HCP’s New Chief Marketing Officer, and other industry experts explain what really retains care staff and why pay rates won’t cover up the real issues of turnover and lack of engagement.
