Larry Aronson walked away from his corporate career which included executive positions at Proctor & Gamble, Warner Lambert, and Revelon to open his first home care agency with Homewatch CareGivers. As an experienced businessman, Larry knew he needed quality insight about his business in order to grow, so he turned to Home Care Pulse to better understand his client and caregiver satisfaction. He started receiving unbiased feedback and satisfaction reports each month, and used them to pinpoint actions he could take to improve client satisfaction and reduce caregiver turnover.
When Larry’s agency qualified for the Best of Home Care – Leader in Excellence award, he quickly realized that he had more than just a powerful tool for measuring client and caregiver satisfaction, but fantastic way to distinguish his business from his competition. Larry began using Best of Home Care along with his satisfaction reports to market his home care business with proof of quality, earn trust from prospective clients, and build relationships with referral sources.
“Home Care Pulse gives us a constant drive to do better, with the information that shows us how to be better.”
With monthly satisfaction reports and Best of Home Care awards, Larry and his team can…
Earn More Referrals
Using Best of Home Care awards as proof that his agency provides excellent care, Larry and his team stand out from the competition, and are able to build trust with health care professionals and other referral sources.
Attract Top Caregivers
Larry’s agency leverages their Best of Home Care – Employer of Choice award to help attract caregivers who are looking for a great place to work. Based on the actual satisfaction ratings from his caregivers, the Employer of Choice award serves as a powerful recommendation that his agency uses to attract top caregivers.
Review Satisfaction Scores & Verbatim Feedback
Monthly client and caregiver satisfaction reports help Larry and his team understand their business. With verbatim feedback from clients and caregivers, they can identify steps they can take to improve as an agency.
