Larry Aronson walked away from his corporate career which included executive positions at Proctor & Gamble, Warner Lambert, and Revelon to open his first home care agency with Homewatch CareGivers. As an experienced businessman, Larry knew he needed quality insight about his business in order to grow, so he turned to Home Care Pulse to better understand his client and caregiver satisfaction. He started receiving unbiased feedback and satisfaction reports each month, and used them to pinpoint actions he could take to improve client satisfaction and reduce caregiver turnover.
When Larry’s agency qualified for the Best of Home Care – Leader in Excellence award, he quickly realized that he had more than just a powerful tool for measuring client and caregiver satisfaction, but fantastic way to distinguish his business from his competition. Larry began using Best of Home Care along with his satisfaction reports to market his home care business with proof of quality, earn trust from prospective clients, and build relationships with referral sources.