Michael Gonzalez uses Home Care Pulse to increase his caregiver satisfaction and reduce turnover.
Caregiver satisfaction impacts your whole business. Home Care Pulse gives you actionable feedback and satisfaction scores each and every month.
Michael Gonzalez discovered the home care industry while searching for care options to help his mother care for his grandma, and decided he would open his own home care business. After completing graduate school at DePaul University, he opened his Home Helpers office. He quickly learned that having happy caregivers was critical to his success. In 2014, he turned to Home Care Pulse to get monthly satisfaction reports and feedback to help his agency better understand their clients and caregivers.
Michael paid close attention to the feedback he received each month and worked continuously to improve satisfaction. This resulted in Home Helpers – Dupage Suburbs, IL earning high satisfaction scores from clients and caregivers alike, and qualifying for the the Best of Home Care – Provider of Choice, Employer of Choice, and Leader in Excellence awards in 2017. Michael and his team use their Best of Home Care awards as proof that they provide outstanding care.
“If you truly want to be the best in delivering home care services, you need to get Home Care Pulse.”
Using detailed client and caregiver feedback and Best of Home Care awards, Michael and his team can…
Reduce Caregiver Turnover
Timely caregiver feedback and satisfaction scores make it easier for Michael and his team to boost caregiver satisfaction and reduce turnover.
Recognize Top Caregivers
Using the positive feedback and satisfaction scores he receives from his clients month after month, Michael can reward and recognize his caregivers for a job well done.
Stand Out from the Competition
Best of Home Care awards help Michael’s home care business stand out as a top-quality provider when seeking new caregivers, during assessments with potential clients, and when visiting with professional referral sources.
Reduce turnover and boost satisfaction with monthly feedback.
Request a free, personalized demo to learn how you can start receiving monthly client and caregiver feedback and satisfaction scores, and earn Best of Home Care awards to set your business apart.