Michael Gonzalez discovered the home care industry while searching for care options to help his mother care for his grandma, and decided he would open his own home care business. After completing graduate school at DePaul University, he opened his Home Helpers office. He quickly learned that having happy care professionals was critical to his success. In 2014, he turned to Home Care Pulse to get monthly satisfaction reports and feedback to help his agency better understand their clients and care professionals.
Michael paid close attention to the feedback he received each month and worked continuously to improve satisfaction. This resulted in Home Helpers – Dupage Suburbs, IL earning high satisfaction scores from clients and care professionals alike, and qualifying for the the Best of Home Care – Provider of Choice, Employer of Choice, and Leader in Excellence awards in 2017. Michael and his team use their Best of Home Care awards as proof that they provide outstanding care.