When we asked his office team how Home Care Pulse surveys have made their work easier, several of them started talking over each other in their enthusiasm.
“You’re always going to struggle to get the answers that you’re looking for as a supervisor if you call them directly,” said Brandi Hollar.
“Having a third party agency complete these calls on a consistent basis has dramatically improved our client/caregiver satisfaction. Home Care Pulse is streamlined, efficient, and we’re getting more honest feedback.”
From Kristy Saphore, senior client care coordinator: “One of the biggest things it’s helped with is clearer perception of situations. Now that we’re consistently surveying both clients and caregivers, we can get a better view of how a client, client’s family member and a caregiver perceive a single situation.”