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Common Respiratory Conditions

Course Syllabus

Offers an overview of the types of difficult people caregivers may have to work with on a daily basis.

Discuss at least three reasons why coworkers and clients might be difficult to work with.
Describe the difference between being aggressive, passive, and passive/aggressive, and why each can be difficult.
Discuss at least three ways to handle workplace violence.
List at least three physical conditions that can lead to combative behavior.
Demonstrate strategies for dealing with difficult and combative people in your daily work.

Audio: Yes

Course Length: 1 hour(s)

Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide

CE Credit: 1 hour(s)

CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)

Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

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    Course Code: ITK1040154

    Available in PDF: Yes

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481127; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1932800