This module teaches caregivers how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
Describe what it means to be "on stage."
Compare sympathy and empathy and explain how empathy contributes to the client experience.
Discuss the importance of creativity when it comes to your "flair" for providing excellent care.
Explain the relationship between genuine emotions and non-verbal communication.
Put their own ideas for using their "flair" for excellent care into action daily.
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.