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Customer Service in Health Care

Course Syllabus

With this course, caregivers will learn about the types and causes of pain, ways to determine if clients are in pain, how cultural differences affect people's reactions to pain, and how caregivers can help manage a client's pain. Meets regulations from The Joint Commission regarding pain management!


Describe the caregiver's role in pain management.
List at least six ways to tell if someone is in pain.
Describe at least three non-drug methods for reducing pain.
Discuss some of the common barriers to pain management and how you can deal with them.
Demonstrate in your daily work ways to help your clients manage their pain.

Audio: No
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

  • Categories:


    Course Code: ITK1040171

    Available in PDF: Yes

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481153; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1932801