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Dealing with Difficult/Combative People

Course Syllabus

This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences. Caregivers will learn about how communication happens and about common communication barriers. This module includes information about speech therapists and how nurse aides can help meet their therapy goals. It also includes key tips for communicating with clients who have special communication needs.


List five critical factors that must be present for successful communication.
Compare receptive and expressive communication problems.
List at least three ways to help clients with hearing loss, dementia, and stroke communicate their needs.
Discuss the role of the speech therapist and express how you can help clients reach their speech goals.
Demonstrate effective communication with all clients regardless of their special communication needs.

Audio: Yes
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

  • Categories:


    Course Code: ITK1040156

    Available in PDF: No

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481281; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1731610