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Understanding Arthritis

Course Syllabus

This course includes information for caregivers about passive, aggressive, and assertive communication. It emphasizes the importance of assertive communication with difficult people and reminds caregivers of the rights and responsibilities associated with assertive communication.

Discuss the difference between passive, aggressive, and assertive behavior.
Name at least three ways to communicate assertively.
Explain how assertiveness benefits you, your clients, and your coworkers.
Demonstrate assertiveness in your daily work.

Audio: No
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

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    Course Code: ITK1040012

    Available in PDF: Yes

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481067; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1627753