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Understanding Autism

Course Syllabus

This course contains basic information on healthcare customer service, including the definition of "customer," the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of both internal and external customers and dealing with complaints.


Discuss the importance of customer service to the healthcare business.
State the difference between internal and external customers.
Describe how customers decide if their needs have been met.
Discuss how to handle customer complaints.
Demonstrate excellent customer service in your daily work.

Audio: Yes
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

  • Categories:


    Course Code: ITK1040170

    Available in PDF: Yes

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481075; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1627754