The Home Care Training Summit: A free, virtual one-day event for training managers and agency leaders | Oct 21, 2021
Get a Live Demo

Understanding Cultural Diversity

Course Syllabus

This inservice provides caregivers with a review of the importance of quality improvement to healthcare organizations. The course defines quality, covers the history of quality improvement, outlines the four basic steps of a quality improvement program, and discusses the benefits of QI to the organization, the employees and the clients. Learners will also review how to measure quality and understand why making changes in the healthcare workplace is so vital.


Define quality, especially as it applies to client care.
Explain why quality improvement is an important function at every health care organization.
Describe the four basic steps of the QI process.
Name at least six benefits of a quality improvement program.
Demonstrate your commitment to QI by participating in studies, attending meetings, and proposing creative solutions to problems you see in your daily routine.

Audio: No
Course Length: 1 hour(s)
Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide
CE Credit: 1 hour(s)
CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)
Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

  • Categories:


    Course Code: ITK1040139

    Available in PDF: Yes

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481301; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1729864