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Women and Leadership



Course Syllabus

This course is intended to introduce you to how to understand the benefits of engaging with a difficult customer, recognize the 5 traits exhibited by a difficult customer, and using the AIM model to manage a difficult customer. This course does not offer formal continuing nursing education hours. Course Length: 30 minutes.


Course Additional Information

  • Categories:

    Office Staff


    Course Code: 1220077


    Available in PDF: No