Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

Learn what empathy is and why it’s an essential business skill.
Uncover how to communicate with empathy and overcome roadblocks.
Work on strategies to help you build empathy.