This course includes information for caregivers about passive, aggressive, and assertive communication. It emphasizes the importance of assertive communication with difficult people and reminds caregivers of the rights and responsibilities associated with assertive communication.

Discuss the difference between passive, aggressive, and assertive behavior.
Name at least three ways to communicate assertively.
Explain how assertiveness benefits you, your clients, and your coworkers.
Demonstrate assertiveness in your daily work.