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Customer Service in Health Care

This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of both internal and external customers and dealing with complaints.

  • Discuss the importance of customer service to the healthcare business.
  • State the difference between internal and external customers.
  • Describe how customers decide if their needs have been met.
  • Discuss how to handle customer complaints.
  • Demonstrate excellent customer service in your daily work.

   Audio Included

   CE Credit Hours: 1 Hour

   Length: 1 Hour

   State Code(s)
FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481153

CDPH Approval: NAC# 7098

WA DSHS CE Code: CO1932801

Customer Service in Health Care

   Audio Included

   CE Credit Hours: 1 Hour

   Length: 1 Hour

   State Code(s)
FL BON CE Provider#: 50-16953, Topic Approval Code: 20-481153

CDPH Approval: NAC# 7098

WA DSHS CE Code: CO1932801

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Talk with one of our program experts to learn how you can provide your care staff with valuable online training at their fingertips.

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