This module teaches caregivers how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!

Describe what it means to be “on stage.”
Compare sympathy and empathy and explain how empathy contributes to the client’s experience.
Discuss the importance of creativity when it comes to your “flair” for providing excellent care.
Explain the relationship between genuine emotions and non-verbal communication.
Put ideas for using “flair” for excellent care into action daily.