This course offers a fresh perspective on how to effectively communicate as a home health professional. Realistic patient and caregiver scenarios teach how to understand the communication process and learn to effectively use silence and listening, as well as recognize the 7 common barriers to communication. The SIMPLE tool is also introduced to give professionals the knowledge and confidence to communicate effectively in everyday practice and promote positive patient outcomes.
Describe verbal and non-verbal communication.
Discuss how to effectively implement silence and listening in the communication process.
Identify the 7 Common Communication Barriers.
Apply the SIMPLE communication tool to common home health scenarios.