Violence can occur anywhere, even where you are working and trying to get your job done for the day. It might seem scary to think about, but care professionals may be especially at risk and must protect themselves. This course explains the different types of workplace violence and how to recognize them, as well as tips for what to do when violence does occur. You will learn what to do if you or your clients are faced with aggressive people and how you can stay safe in any community that you work in.
Describe at least 5 behaviors that are considered workplace violence.
List the four types of workplace violence.
Demonstrate three strategies for handling aggressive people.
Develop your own action plan for handling threatening or violent situations at work.
Demonstrate effective incident reporting of a threatening or violent situation and understand the need to do so.