Offers an overview of the types of difficult people caregivers may have to work with on a daily basis.
Discuss at least three reasons why coworkers and clients might be difficult to work with.
Describe the difference between being aggressive, passive, and passive/aggressive, and why each can be difficult.
Discuss at least three ways to handle workplace violence.
List at least three physical conditions that can lead to combative behavior.
Demonstrate strategies for dealing with difficult and combative people in your daily work.