CUSTOMER SUCCESS TEAM
Customer Support Representative
Fully Remote Options Available
Company Description
Home Care Pulse is a B2B software-as-a-service company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.
We believe in living our Core Values. We hire, fire, review, recognize, and reward-based upon these values.
- Service Minded – A can-do attitude. Generous with our time. Selfless.
- Passionate – Contributing. Positive attitude. Shared WHY.
- Results-Driven – Ownership. Forward-thinking. Pro-active. Committed.
- Problem Solver – Resourceful. Collaborative. Attentive. Data-driven.
- Continuous Learning – Teachable. Humble. Vulnerable. Insightful
Are you ready to work at HCP?
- Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
- Experience a startup/agency culture but with the stability of a company who has been in business for
- 10+ years (fun AND stable!)
- Work with some of the largest agencies, technology vendors, and healthcare tech on the planet!
- Be a part of a company that has been recognized multiple times as the best place to work.
Job Description
The Support Team is the frontline response to inbound customer inquiries – phone calls and emails. The position is responsible for understanding all products we offer in detail to provide thorough and prompt answers to customer questions. We have a great team where we help each other out and are focused on constantly improving. As part of this team, the Customer Support Representative is vital in brainstorming ways to improve the customer experience as they hear directly from our customers.
Job Responsibilities
- Answer inbound phone calls from customers.
- Utilize ticketing software to respond to customer inquiries.
- Monitor and respond to inbound chat inquiries
- Respond to emails from customers
- Report more complicated support issues to CSM and Director of Customer Success
We’re looking for those who:
- Like working on a team and collaborating
- Aren’t afraid to voice new ideas
- Go with the flow and embrace change
- Are quick to learn
- Have good communication skills
- Like pineapple on pizza
Additional Information
- 401k plans
- Dental, and Vision insurance plans, Medical insurance exchange rep, Gym Membership
- Work from home options
- Paid holidays, plus PTO
- Lots of employee engagement activities
- Opportunities to join our community service initiatives; we are aiming to impact 1,000,000 lives by 2023
Our Hiring Process
Why Work for Home Care Pulse?
Flexible Schedules
A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.
Unlimited PTO + Paid Holidays
We encourage a healthy work-life balance and we back it with an unlimited PTO policy with minimums.
Competitive Pay
We benchmark our pay rates against other comparable software companies throughout the United States to make sure we’re competitive.
Opportunities for Advancement
We’re growing fast, we promote from within, and we invest in people. Come grow with us.
Always Closed on Sundays
We will never ask you to come into work on a Sunday. That’s a promise.
Work Remote
Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.
Casual Dress Code
Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.
Make a Difference
Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.
401K Plans
Accelerate your retirement savings with excellent Roth and traditional 401K plans.
100% Paid Dental Insurance
Need dental work or a cleaning? It’s covered.
100% Paid Vision Insurance
We make sure your eye health is taken care of.
Gym Membership Reimbursement
Your physical and mental health are important to us.
Team Activities
Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.
Disability Insurance
We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.
Other Bonuses
Like going above and beyond? We have frequent opportunities to earn a little extra.
