SATISFACTION RESEARCH CENTER

Data and Reporting Manager

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About this Role

Home Care Pulse is growing quickly, and we are looking to add talented and dedicated people to our team. The Data and Reporting Manager role is designed to help our Satisfaction Research Center (SRC– call center) to manage the many calling campaigns we run in our phone-dialing system (VICI). You will also be finding and analyzing call data.

As a member of our SRC management team, you will be taught how to use and manage VICI, which is the phone system that controls our outbound and inbound calling. You will also need to be able to find, organize, and analyze data from this system to ensure we are calling efficiently and effectively.

The ideal candidate must have advanced knowledge of how to use Excel and be able to efficiently present data found. The ideal candidate for the Data and Reporting Manager must also be:

– An excellent communicator

– Proactive, with a can-do attitude

– Driven to deliver results

– A great problem-solver

– Excited for the opportunity to learn about how to run a call center!

Our goal is to develop people, so you will receive excellent leadership training and experience, as well as be held to a high bar for both quality and efficiency. If you are hungry to develop your skills and abilities and willing to put in the work, this position is for you!

About Home Care Pulse

At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and caregivers. We do what we do because we believe that every person deserves to age with dignity, respect, and love.

We offer unique solutions to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a nationally recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we enhance our product offerings.

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Position Details

Location(s): Rexburg, ID
Reporting to: Director of the Satisfaction Research Center
Status: Full-Time
Compensation: Based on Experience

Our Core Values

At Home Care Pulse we hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  • Results Driven

  • Problem Solver

  • Service-Minded

  • Continuous Learner

  • Passionate

Responsibilities

  • Manage and update our Microsoft Office SharePoint pages as needed

  • Run weekly and monthly reports for call quality, survey counts, Incentive trackers, Spanish call data, Bonus tracker, etc.

  • Find specific calls in the system and send to our clients as needed

  • Manually load calls once a month for specific clients to be called

  • Conduct reviews with call center employees.

  • Resolve all system and computer equipment issues, basic testing, etc. before sending major issues to our I.T. team

  • Some SQL knowledge will help you in this role

Required Qualifications

  • Must have a good understanding and confidence in how to use Excel, write Excel formulas, use pivot tables, troubleshoot current data and formulas written, and compile data efficiently

  • General knowledge of computers and how to troubleshoot general system issues

  • Must have exemplary written and verbal communication skills

Required Qualifications

  • To perform this job successfully, an individual should have knowledge of:

  • Computers/software

  • Windows OS

  • Microsoft Office (Excel, SharePoint, Outlook, Forms, Word, PowerPoint)

  • Google Chrome

  • Some SQL knowledge.

Our Hiring Process

01
Review
Applicants are vetted to determine right-fit candidates.
02
Initial Call
Chat over the phone with hiring manager to get to know you better.
03
Team Interview
Meeting with some team members. (Possible homework assignment)
04

Final Meeting –Offer Extended
Concluding meeting with leadership including a personalized offer.

05

Career Launch
Concluding meeting with leadership including a personalized offer.

Why Work for Home Care Pulse?

Flexible Schedules

A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.

Competitive Pay

We pay more than most businesses in the area because we expect more.

Opportunities for Advancement

We’re growing fast, we promote from within, and we invest in people. Come grow with us.

Always Closed on Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Casual Dress Code

Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.

Make a Difference

Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.

Work Remote

Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.

Generous PTO + Paid Holidays

We encourage a healthy work-life balance. Get all your vacation time up front at the start of the year.

Gym Membership Reimbursement

Your physical and mental health are important to us.

Team Activities

Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.

401K Plans

Accelerate your retirement savings with excellent Roth and traditional 401K plans.

100% Paid Dental Insurance

Need dental work or a cleaning? It’s covered.

100% Paid Vision Insurance

We make sure your eye health is taken care of.

Disability Insurance

We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.

Other Bonuses

Like going above and beyond? We have frequent opportunities to earn a little extra.

Start your career with
Home Care Pulse

We have offices in Rexburg, Idaho and Durham, North Carolina
with remote workers across the country. We are looking for
talented individuals to join our growing team.

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