Customer Success Manager

Customer Success Manager
We are not currently accepting applications for this position.

Company Description

At Home Care Pulse, our goal is to have a positive impact on the lives of millions of aging seniors across North America. We do this by working closely with home care providers to gauge the quality of care they provide their clients and direct them on possible improvements that could be made. We do what we do because we believe that every person deserves to age with dignity, respect, and love.

Position Summary

We are looking for a genuine, hard-working and very talented Customer Success Manager. This person’s focus will be supporting the company’s strategic objectives through the development of long term B2B working relationship with Home Care Providers across North America. This is a job that requires an excellent written and verbal communicator who is passionate about helping small businesses achieve success using the Home Care Pulse Satisfaction Management program.

What we’re doing is important as it changes the lives of thousands of individuals who receive home care, so we are determined to get it right and that starts with the people we hire.

Location:Rexburg, ID
Company:Home Care Pulse, LLC
Reporting to:Director of Customer Success
Status:Full Time
Compensation:Salary – Based upon experience and skill level

Position Requirements:

  • 2+ years of professional experience

  • Basic understanding of information technology processes and documentation

  • Outstanding customer service, project management and customer relations skills

  • Excellent written and verbal communication skills

  • Detail oriented

  • Exceptional planning and organizational skills

  • Excellent Microsoft Office Skills

  • Proven customer follow-up skills

  • Success working independently and as a member of a close-knit team

  • Ability to learn and assimilate new information quickly

  • Flexibility to adjust to dynamic work environments with the ability to contribute to growing and improving team processes

  • Ability to foster and develop customer relationships

  • Experience in B2B communications

  • Proven ability to motivate and influence others

Do NOT apply if:

  • you want a job that doesn’t challenge your organization, critical thinking and cross functional teamwork skills
  • if you don’t like communicating with others

  • you think just showing up to work is good enough

  • you have a habit of being late to work or late in delivering assigned projects.

  • you are not organized and feel that “flying by the seat of your pants” is the way to get things done

  • you lack determination and vision when it comes to setting and achieving aggressive goals.

Please DO apply if:

  • you’re looking for a career where you can use your skills to make a positive impact on those you are working with

  • you’re a hard-working individual with proven organization, excellent communication and problem-solving skills

  • you love working with both individually and in a team environment where your timely delivery of outstanding results makes an impact in the lives of others

  • you have a passion for helping people change their lives, and want to be a force for helping elderly improve the care they receive as they age

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