Company Description

Home Care Pulse is a software company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.

We believe in living our Core Values. We hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  1. Service Minded – A can do attitude. Generous with our time. Selfless.
  2. Passionate – Contributing. Positive attitude. Shared WHY.
  3. Driven – Ownership. Forward thinking. Pro-active. Committed.
  4. Problem Solver – Resourceful. Collaborative. Attentive. Data driven.
  5. Continuous Learning – Teachable. Humble. Vulnerable. Insightful.
Location:Rexburg, ID
Company:Home Care Pulse, LLC
Reporting to:VP of Customer Success
Status:Full-Time
Compensation:Salary DOE

Duties and Corresponding Responsibilities

Our Customer Success Managers work directly with our customers to maximize the results that they achieve through our program. Their responsibilities include:

  • Working with the Vice President of Customer Success and the customer success team to ensure all customers are properly taken care of and are fully engaged with our program and products

  • Ensuring new customers receive the knowledge and education necessary to actively engage with the results of their client and caregiver surveys

  • Defining business objectives for our customers and developing  strategic directions for success

  • Reviewing and assessing customers’ progress and offering recommendations based on results

  • Organizing and conducting training webinars related to the quality management reports and online provider accounts

  • Ensuring accuracy with monthly and annual award programs

  • Helping identify issues with the customer experience and then creating long term solutions to address those issues

Qualifications

  • 3+ years of professional experience.

  • Basic understanding of information technology processes and documentation

  • Outstanding customer service, project management and customer relations skills

  • Excellent written and verbal communication skills, detail oriented, good planning and organizational skills

  • Proven customer follow-up skills

  • Success working independently and as a member of a close knit team

  • Ability to learn and assimilate new information quickly

  • Flexibility to adjust to dynamic work environments with the ability to contribute to growing and improving team processes

  • Ability to foster and develop customer relationships

  • Experience in business-to-business communications

  • Proven ability to motivate and influence others