Company Description

At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and caregivers. We do what we do because we believe that every person deserves to age with dignity, respect, and love.

At Home Care Pulse we  hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  1. Service Minded – A can do attitude. Generous with our time. Selfless.
  2. Passionate – Contributing. Positive attitude. Shared WHY.
  3. Results Driven – Ownership. Forward thinking. Pro-active. Committed.
  4. Problem Solver – Resourceful. Collaborative. Attentive. Data driven.
  5. Continuous Learning – Teachable. Humble. Vulnerable. Insightful.

About This Role

The Home Care Pulse team is growing and to support a growing sales team, we are looking for a talented sales operations manager who can help support the sales and marketing teams. As a sales operations manager, you will join the marketing team and fill a role that help bridge the gap between our department and sales. You will build automation, edit CRM configuration, help optimize processes, coordinate with directors, keep up with new CRM features, prepare reports, and keep our records clean, organized, and updated.

Our company is gaining traction and growing rapidly. We offer a unique product to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we expand product offerings.

While our culture is relaxed, this job is both fast-paced and challenging. We typically pay more than most companies in the area and expect a little more too. To succeed, you’ll need a high level of initiative, great organization and time management skills, and a drive to learn and grow.

Location:Rexburg, ID
Company:Home Care Pulse
Reporting to:Marketing Manager
Status:Full-Time
Compensation:Based on Experience
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Responsibilities

  • Design, document and build automation workflows to support sales, marketing, and customer support initiatives

  • Maintain CRM hygiene (Keep database clean and organized)

  • Import and export contacts
  • Help configure and manage CRM integrations
  • Manage CRM settings and set up new properties
  • Help with assigning/distributing leads and other requests from the sales team
  • Segment contacts by building lists and assist on initiatives to capture more complete contact data
  • Stay updated on new software features and opportunities
  • Help set up emails/templates
  • Help monitor our email reputation
  • Build reports for other teams and departments
  • Help train new hires on sales, marketing, and customer support team

Necessary Qualifications

  • Experience with Salesforce, HubSpot, or similar CRM

  • Tech savvy/capable of learning new software and new workflows quickly

  • Understanding of B2B performance indicators

  • Stellar communication and follow-up skills

  • Ability to listen carefully and take notes

  • Proven organizational skills

  • Able to analyze data and come to thoughtful and actionable conclusions

  • Someone who exemplifies our Core Values (service-minded, problem-solver, continuously learner, results driven, and passionate)

  • Detail oriented

  • Understanding of sales and marketing terminology and principles

  • Ability to articulate and defend solutions to complicated problems

Preferred Qualifications (not required)

  • HubSpot experience

  • Experience building or planning branching logic or substantial experience with automation tool is a plus

  • Experience in B2B marketing

  • Experience building and optimizing WordPress sites

  • Basic skills with Adobe Creative Suite

  • Forecasting experience

  • Zapier experience

  • Well versed in Excel and intermediate to advanced tools/functions