At Home Care Pulse, our goal is to have a positive impact on the lives of millions of aging seniors and other home care recipients across North America. We do this by working closely with home care providers to gauge the quality of care they provide their clients, and coach them on possible improvements that could be made. We do what we do because we believe that every person deserves to be cared for with dignity, respect and love.
The Satisfaction Research Center (SRC) Manager, under the direction of the Director of Operations, leads and manages the operations and Associates of the SRC. Associates perform interviews over the phone with home care recipients and their loved ones across the country. These are not cold calls, nor are they sales calls, the interviewees are expecting the call. Through this process, Associates have a chance to make a profound difference in the quality of life of the interviewees by gathering their feedback, which is directly reported to their home care provider.