Company Overview

Home Care Pulse is a B2B software-as-a-service company serving North Americas fastest-growing labor marketin-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.

Are you ready to work at HCP?

• Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
• Experience a startup/agency culture but with the stability of a company whos been in business for 10+ years (fun AND stable!)
• Work with some of the largest agencies, technology vendors, and healthcare tech on the planet!
• Be a part of a company that has been recognized multiple times as the best place to work.

Job Summary:

We are seeking a Junior Salesforce Administrator to join our Revenue Operations team. The ideal candidate will have a strong understanding of Salesforce and be able to work independently and as part of a team. The Junior Salesforce Administrator will be responsible for the following:

What You’ll Do:

• Configure and maintain Salesforce orgs
• Create and manage users and permissions
• Build reports and dashboards and help identify trends
• Provide Salesforce training, support, and troubleshooting for the sales/marketing/customer success teams
• Implement and maintain sales territories and supporting automation
• Work with other departments including marketing, sales, customer success, and IT/engineering to ensure the smooth operation of Salesforce
• Stay up-to-date on the latest Salesforce features and functionality
• Planning for and building out the fields, workflow rules, and layouts that dictate the way our salesforce ecosystem works
• Maintain the system and oversee the installation of new apps, updates, etc.
• Work with consultants and third-party organizations on integrations, troubleshooting, etc.
• Import data and help maintain proper data hygeine of the CRM
• Set up campaigns and help configure attribution for different marketing and sales initiatives
• Train new Sales hires on sales systems
• Set up new hires in SFDC and Outreach
• Calculate and input sales commission each month
• Help oversee the purchase and implementation of apps, tools, etc. that support GTM functions
• Help create documentation for key processes

Qualifications:

• 1-2 years of experience in Salesforce administration
• Strong understanding of Salesforce best practices and functionality
• A willingness to collaborate and communicate with team members even when pressure is high
• Excellent problem-solving and analytical skills
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong data management abilities
• Experience working during mergers and acquisitions nice to have

Perks we Offer:

• Unlimited PTO (with mandatory minimums)
• Annual Wellness Reimbursement
• Dental, vision, and major medical insurance
• Work events – both virtual and in-person
• Fun culture and an awesome team supported by recognition tools like Bonusly