SATISFACTION RESEARCH CENTER
Junior Data Reporting Analyst
About this Role
Home Care Pulse is growing quickly, and we are looking to add talented and dedicated people to our team. The Data Reporting Analyst role is designed to help our Satisfaction Research Center (SRC– call center) to manage the many calling campaigns we run in our phone-dialing system (VICI). You will also be finding and analyzing call data.
As a member of our SRC team, you will be taught how to use and manage VICI, which is the phone system that controls our outbound and inbound calling. You will also need to be able to find, organize, and analyze data from this system to ensure we are calling efficiently and effectively.
The ideal candidate must be confident in their knowledge on how to use Excel and be able to efficiently present data found. The ideal candidate for the Data Reporting Analyst must also be:
– An excellent communicator
– Proactive, with a can-do attitude
– Driven to deliver results
– A great problem-solver
– Excited for the opportunity to learn about how to run a call center!
Our goal is to develop people, so you will receive excellent leadership training and experience, as well as be held to a high bar for both quality and efficiency. If you are hungry to develop your skills and abilities and willing to put in the work, this position is for you!
About Home Care Pulse
At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and care professionals. We do what we do because we believe that every person deserves to age with dignity, respect, and love.
We offer unique solutions to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a nationally recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we enhance our product offerings.
Responsibilities
• Manage and update our Microsoft Office SharePoint pages as needed
• Run weekly and monthly reports for call quality, survey counts, Incentive trackers, Spanish call data, Bonus tracker, etc.
• Find specific calls in the system and send to our clients as needed
• Manually load calls once a month for specific clients to be called
• Conduct reviews with call center employees.
• Resolve all system and computer equipment issues, basic testing, etc. before sending major issues to our I.T. team
• Some SQL knowledge will help you in this role, but not required.
Required Qualifications
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Must have a good understanding and confidence in how to use Excel, write Excel formulas, use pivot tables, troubleshoot current data and formulas written, and compile data efficiently
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General knowledge of computers and how to troubleshoot general system issues
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Must have exemplary written and verbal communication skills
Required Qualifications
- Computers/software
- Windows OS
- Microsoft Office (Excel, SharePoint, Outlook, Forms, Word, PowerPoint)
- Google Chrome
Our Hiring Process
Why Work for Home Care Pulse?
Flexible Schedules
A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.
Unlimited PTO + Paid Holidays
We encourage a healthy work-life balance and we back it with an unlimited PTO policy with minimums.
Competitive Pay
We benchmark our pay rates against other comparable software companies throughout the United States to make sure we’re competitive.
Opportunities for Advancement
We’re growing fast, we promote from within, and we invest in people. Come grow with us.
Always Closed on Sundays
We will never ask you to come into work on a Sunday. That’s a promise.
Work Remote
Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.
Casual Dress Code
Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.
Make a Difference
Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.
401K Plans
Accelerate your retirement savings with excellent Roth and traditional 401K plans.
100% Paid Dental Insurance
Need dental work or a cleaning? It’s covered.
100% Paid Vision Insurance
We make sure your eye health is taken care of.
Gym Membership Reimbursement
Your physical and mental health are important to us.
Team Activities
Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.
Disability Insurance
We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.
Other Bonuses
Like going above and beyond? We have frequent opportunities to earn a little extra.
