In addition to the new regional measurements, in order to qualify for the 2015 Best of Home Care Awards, providers must have a minimum of 10% of active clients and/or caregivers interviewed by Home Care Pulse on a monthly basis. “It is very important that we are measuring performance the same for all home care providers. We feel the most accurate and fair way to accomplish this comparison is to base the results upon the actual percentage of interviews completed rather than just the percentage for which they were registered,” stated Erik. “In the past we’ve had a few of our customers who were unable to have a minimum of 10% of their monthly interviews completed because they had not updated their dashboards recently or had not sent out the six-month client/caregiver inform letters in order to prepare their clients and caregivers for a phone call from Home Care Pulse.”
Erik strongly suggests that all home care providers review their dashboard at least once each month to make corrections. Providers should also send out updated inform letters every six months. Those who are actively involved in updating their accounts and informing their clients/caregivers of their partnership with Home Care Pulse usually do not have issues with completing the minimum 10% monthly interview requirements.
For the most updated inform letter templates, please visit the Resource Center located within your online Home Care Pulse account.