REXBURG, Idaho, April 25, 2017 /PRNewswire/ — Home Care Pulse®, the leader in satisfaction management for the home care industry, is pleased to announce the 8th annual publication of the Home Care Benchmarking Study. This report, endorsed by Home Care Association of America (HCAOA), is the most comprehensive national study for the private duty home care industry.
The 2017 Home Care Benchmarking Study includes data collected through an industry-wide survey conducted each February, along with tens of thousands of client, caregiver, and provider interviews conducted over the last year. The reports are designed to inform home care providers with detailed information about the industry, improving their ability to make informed decisions about sales, marketing, caregiver hiring, caregiver retention, client satisfaction, and operations.
“This year’s Home Care Benchmarking Study is the most comprehensive study yet,” said Aaron Marcum, CEO and Founder of Home Care Pulse®. “With eight years of data gathered, we’re seeing trends in the industry concerning where providers may excel or struggle. Whether you’re new to home care or a seasoned expert, the study is an invaluable resource for making well-informed decisions and, ultimately, improving your quality of care.”
“Every year, the Home Care Benchmarking Study results and data prove vital to our Association,” commented Phil Bongiorno, HCAOA Executive Director. “They assist HCAOA members in developing and improving operational plans, adapting new best practices, and preparing for future changes with the continually expanding home care industry.”
More information about the 2017 Home Care Benchmarking Study can be found at http://benchmarking.homecarepulse.com/.
About Home Care Pulse
Home Care Pulse® leads the industry in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse conducts phone interviews gathering unbiased satisfaction ratings from clients and caregivers. The feedback and scoring collected are used to generate powerful online reports, allowing these home care businesses to identify needs and take action to reduce client and caregiver turnover, increase satisfaction, and boost new client referrals.
About the HCAOA
The HCAOA provides its members with leadership, representation and education for the advancement of private duty home care. Founded in 2002, it also acts as a unified voice for over 2,500 companies and 500,000 caregivers in championing measures at both the federal and state levels, promoting cost effective, quality home care. As an association, HCAOA protects industry interests, promotes the industry’s value, and takes on industry-wide issues.
Original News Release from PR Newswire
