Vision- The Home Care Leaders Podcast by Home Care Pulse
Start Listening
Vision- The Home Care Leaders Podcast by Home Care Pulse
Start Listening

A new episode of Vision every Tuesday, delivered to your inbox.


How to Use Your Training Program to Boost Caregiver Engagement

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About the Show

Welcome to Vision: The Home Care Leaders Podcast—a podcast that gives you an inside look at what’s happening in the home care industry. Host Melissa Mendez, from Home Care Pulse sits down with agency executives to discuss pressing challenges, operational best practices, rising trends, and answer top-of-mind questions from providers around the nation. Catch a new episode of Vision, every Tuesday.

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All Episodes

  • Laura Shaw-deBruin, Executive Director at Norwood Seniors Network explains how she has built and implemented a caregiver mentorship program to retain high-quality caregivers by giving them mentorship opportunities.

  • Brett Ringold, Vice President A Long Term Companion highlights his agency's process to scheduling—deep dive into pre-scheduling, scheduling, and re-scheduling, then we field top of mind scheduling questions from a live audience.

  • Dawn Spicer, Caregiver Development Manager at Home Instead-Jacksonville, IL highlights her journey starting as a caregiver climbing a career ladder to her current role. She shares how training, annual reviews, and ongoing mentorship programs help their agency retain more caregivers.

  • Greg Henderson, HRO Manager at Whirks unloads on what is and isn't HR in home care and which 3 common misunderstandings agencies need to take a new look at.

  • Jayne Kelleher, Director at Bethany at Home in the greater Boston Massachusetts area is getting creative with employment shortages by keeping a pulse on the local market and finding new ways to recruit.

  • Rick Dyer and Kate Fraser from InPro Insurance Group unpack the 3 most common claims, why providers aren't prepared, examples from real home care owners, and what you can do to avoid these claims.

  • Andy Droney, ADT's Senior Director of Health & Innovation Programs discusses how in-home care technology can supplement existing care, reduce outcomes such as readmission rates or falls, and help agencies care for more clients amid caregiver shortages.

  • Nick Bonitatibus, Owner of Digital Champions covers how to improve your social media strategy to drive engagement from prospective clients and caregivers. He'll deep dive on video strategies, results he's seen from providers using video, and how you can start seeing results from video today.

  • Gary Vogel, Owner of Bayside Home Care and new CEO of The Senior's Choice answers five questions about the biggest challenges, suprises, and failures of being a home care leader right now.

  • Jennifer Michelle, President of Michelle Marketing Strategies highlights what is voice of customer marketing, how to capture it, and the best way to leverage it to bring in new clients for your agency.

  • Rachel Gartner, CEO of Care Work breaks down what a successful Indeed recruitment strategy includes, the current trends we're seeing on the platform and what social recruitment metrics every agency needs to be measuring.

  • Peter Ross, CEO of Senior Helpers defines social determinants of health and the role of value-based care in the ever-changing healthcare industry. He'll also highlight how Senior Helpers is tracking outcomes and the results they're achieving.


Melissa Mendez

Vision Host, Customer Marketing Specialist – Home Care Pulse

Melissa’s background in customer service and adult learning has grown into an eagerness to help agency owners and their caregivers improve client care through education and training.

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