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How Training Has Changed Over the Last 20 Years

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About the Show

Welcome to Vision: The Care Leaders’ Podcast—a podcast that gives you an inside look at what’s happening in home care, home health, and hospice. Hosts Linda Leekley and Amanda Sternklar sit down with industry leaders to discuss pressing challenges, operational best practices, rising trends, and answer top-of-mind questions from providers across the nation. Catch a new episode of Vision every other Tuesday.

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All Episodes

  • Rick Dyer and Kate Fraser from InPro Insurance Group unpack the 3 most common claims, why providers aren't prepared, examples from real home care owners, and what you can do to avoid these claims.

  • Andy Droney, ADT's Senior Director of Health & Innovation Programs discusses how in-home care technology can supplement existing care, reduce outcomes such as readmission rates or falls, and help agencies care for more clients amid caregiver shortages.

  • Nick Bonitatibus, Owner of Digital Champions covers how to improve your social media strategy to drive engagement from prospective clients and caregivers. He'll deep dive on video strategies, results he's seen from providers using video, and how you can start seeing results from video today.

  • Gary Vogel, Owner of Bayside Home Care and new CEO of The Senior's Choice answers five questions about the biggest challenges, suprises, and failures of being a home care leader right now.

  • Jennifer Michelle, President of Michelle Marketing Strategies highlights what is voice of customer marketing, how to capture it, and the best way to leverage it to bring in new clients for your agency.

  • Rachel Gartner, CEO of Care Work breaks down what a successful Indeed recruitment strategy includes, the current trends we're seeing on the platform and what social recruitment metrics every agency needs to be measuring.

  • Peter Ross, CEO of Senior Helpers defines social determinants of health and the role of value-based care in the ever-changing healthcare industry. He'll also highlight how Senior Helpers is tracking outcomes and the results they're achieving.

  • Miranda Reece, VP of Operations & Patient Experience at Intrepid USA shares which technologies are having the greatest impact on home care and how our clients and employees are responding to them.

  • Tim and Gina Murray, Founders of Aware Senior Care in North Carolina, recently sold their $4M agency after just six years in business. They’ll discuss: what they did over the six years to build an agency that was sought after by acquirers and what life has been like post-sell.

  • Dawn Blackman, CEO of Home Care 1 in Cleveland, Ohio is here to share what strategies she used to get her business to over 850 billable hours in only 5 months of operation.

  • Gabby Hoing, Founder and CEO of Kore Cares in Sioux Falls, SD found her love for in-home care back when she started as a CNA 15 years ago. Gabby's here to discuss: why it's important to conduct 90-day reviews with your caregivers, how to reward caregivers & office staff with bonuses and additional compensation methods, and how having a community presence has resulted in more client and caregiver referrals.

  • Aaron Stapleton, Founder & CEO of Queen City Home Care in Cincinnati, Ohio explains why he started surveying his caregivers, what insights he's gained in the first three months, and how his agency is using survey feedback to not only retain, but also recruit vested caregivers.


Linda Leekley

Vision Host, Chief Clinical Officer – HCP

Linda Leekley BS, RN founded In the Know Care Professional Training more than 20 years ago. Currently, she serves as Chief Clinical Officer for Home Care Pulse. Her experience in clinical education, acute care, and home-based care make her a respected voice in our industry, with expertise in the recruitment and retention of care professionals, building strong care professional teams, upskilling care professionals, and using training as a marketing tool.

Amanda Sternklar

Vision Host, Director of Marketing – HCP

Amanda has a passion for helping agency owners and their workers improve the care experience through training, surveys, and reputation management.

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