Managing Client and Caregiver Retention During the COVID-19 Crisis

Retention has always been important, but in a post-pandemic world, it’s more important than ever for your business to turn inward to your clients and employees.

According to the Harvard Business Review, businesses that put customer needs under a microscope are far more likely to come out on top during a recession or disaster like the COVID-19 pandemic. Combining real-time survey data with a decade of experience helping home care agencies to put their clients’ needs under a microscope, we’ve put together this guide to help you recognize ways that you can manage client and caregiver retention during the unprecedented challenges posed by COVID-19.

This resource will help you…
  • Learn key principles to client retention during a crisis

  • Understand how caregiver retention strategies change during a crisis

  • Understand the heightened role that experience management plays in retention during a crisis

  • Get perspective and knowledge to protect your business during COVID-19