About this Guide
According to the Harvard Business Review, businesses that put customer needs under a microscope are far more likely to come out on top during a recession or disaster like the COVID-19 pandemic. Combining real-time survey data with a decade of experience helping home care agencies to put their clients’ needs under a microscope, we’ve put together this guide to help you recognize ways that you can manage client and caregiver retention during the unprecedented challenges posed by COVID-19.
This resource will help you…
Learn key principles to client retention during a crisis
Understand how caregiver retention strategies change during a crisis
Understand the heightened role that experience management plays in retention during a crisis
Get perspective and knowledge to protect your business during COVID-19