Have you ever wondered how airline pilots manage to not get distracted by all the dials and gadgets in their cockpit? The answer is simple, and surprising. Pilots are trained to focus the majority of their attention on five dials. The rest are secondary and often irrelevant to the successful navigation of an airplane. Similar to airline pilots, home care providers have plenty to distract and even paralyze them with fear. The key is to focus the majority of attention on five Key Performance Indicators (KPI’s), or what’s referred to as your “Five Dials.”