How to Create a Survey Program for Your Clients, Patients, and Staff

The most successful healthcare organizations aren’t the ones that are mistake-free; they’re the ones with a process in place to learn about mistakes before they become patterns and an action plan to correct errors before they become lost revenue.

It’s tempting to believe that you’ll hear about any serious problems in your business, but in fact, only 1 in 26 unhappy customers will complain. The rest will simply churn.