1 in 26 unhappy clients will complain. The other 25 will leave your agency for a new one. Understanding your net promoter score (NPS) is the first step to making sure they don’t.
Your NPS is based on one question: “How likely are you to recommend [company name] to others?” Those who score you a 7-8 are your passives (also known as those that are most susceptible to the competition).
The bright side is: Your passives can easily be turned into loyal promoters and referral generators—once you take time to understand their point of view and continue improving on their experience.
With this free resource, you’ll learn how to track your NPS, find your blind spots, improve the client care experience, and grow your agency.