Do you look forward to receiving negative feedback from your clients? Maybe you should. Negative feedback is often more valuable than a glowing testimonial. Without feedback, you’re left to guess how your decisions impact your clients and how satisfied they are with your services.Though criticism can be hard to swallow, when you take the time to listen and respond properly, a negative situation can be transformed into a positive one.
Join Home Care Pulse Director of Customer Relations, Kire Madsen, as he discusses the positive impact that negative feedback can have on your home care business. He will discuss the importance of being vulnerable and explain how you can focus on and understand the “why,” and not the “what,” of negative feedback. Kire will also discuss how to make the proper adjustments when negative feedback is received.
Director of Customer Relations
Home Care Pulse