Working with Difficult & Combative People
Offers an overview of the types of difficult people caregivers may have to work with on a daily basis.
Working with Difficult & Combative People – Spanish
Offers an overview of the types of difficult people caregivers may have to work with on a daily basis.
Working with a Team
This inservice provides caregivers with the definition of teamwork and provides tips for people who work with a team.
Understanding Special Communication Needs
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences.
Managing Anger in the Workplace – Interactive PDF
A review of the positive and productive ways caregivers can help themselves and others manage anger in the workplace.
Handling Complaints
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors.
Dealing with Family Members
This course discusses how a family's history impacts how they deal with a loved one's illness.
Dealing with the Bully at Work
This module provides caregivers with a review of bullying in the healthcare environment—including what it is, who is doing it, and what they can do to make it stop!
Being Assertive
This course includes information for caregivers about passive, aggressive, and assertive communication.
