client relationships

Mapping Your Client Journey

The concept of walking a mile in someone else’s shoes may sound clichéd, but applying this principle to your clients can have a significant impact on the quality of your services. It’s generally not the basic service offerings that bind clients to a brand; it’s the small details and positive [...]

2017-04-05T01:37:34+00:00 Apr 7, 2016|Articles|0 Comments

5 Reasons to Let Go of a Home Care Client

Every provider has a few problematic clients who require more attention and resources than others. They’re demanding. They’re never satisfied. They stress you out. And they hurt your company. Though it may be your gut reaction to justify working with these clients (e.g. “They’re not so bad.” or “They pay [...]

2017-04-05T01:37:36+00:00 Nov 23, 2015|Articles|0 Comments