Using Voice of Customer Marketing to Win More Clients
Client satisfaction has always been the center of attention for most home care agencies, but did you know that their voice is now playing an important role in how you market yourself?
Client satisfaction has always been the center of attention for most home care agencies, but did you know that their voice is now playing an important role in how you market yourself?
In a recent survey of more than 100 home health providers by the Home Health Care News, just four said that their organization mandates staff vaccinations. About 62% of the respondents said their organizations are encouraging or incentivizing vaccinations.
To be the best you can be, it takes more than just providing quality care. You need to find something that sets you apart and emphasize that through all of your communication channels.
After spending most of 2020 updating the same COVID-19 course at least twelve times, we decided it was time for a completely new and fresh take on the matter for the new year!
As of recently, home care providers have been making a major shift toward value-based care. Here's what that looks like.
We are thrilled to announce that Barbara Karnes, RN, has graciously agreed to contribute a monthly guest blog just for In the Know readers! Barbara is an internationally recognized author, speaker, thought leader, and expert on end-of-life care and the dynamics of dying.
As the first line of contact, home care schedulers play an important role in satisfaction – both, for clients and caregivers. It's important that they have the training needed to be successful in their roles.
In a webinar on January 27th, Erik Madsen, CEO of Home Care Pulse, announced the recipients, shared facts and statistics about this year’s winners, and interviewed three individuals who won the Leader in Excellence award.
This week, we officially expanded our library to include training for home health and hospice clinicians and aides through the acquisition of Home Care Institute, a leading provider of training solutions for the home health and hospice industry.
We're acquiring Home Care Institute, a leading provider of quality learning solutions targeted specifically for the home health and hospice industry.
Staying social during a time of social distancing is a challenge for all of us, and home care agencies have had to learn how to be creative in connecting with those in need of their services.
By now you’ve probably adapted just about every aspect of your agency to fit COVID-19 regulations or standards. While in-person open houses may have been put on hold for the time being, we highly encourage you to take a look at virtual alternatives.