CUSTOMER SUCCESS TEAM

Technical Support Representative

Fully Remote Options Available

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Company Description

Home Care Pulse is a B2B software-as-a-service company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.

Are you ready to work at HCP?

Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
Experience a startup/agency culture but with the stability of a company who has been in business for 10+ years (fun AND stable!)
Work with some of the largest agencies, technology vendors, and healthcare tech on the planet! Be a part of a company that has been recognized multiple times as the best place to work.

Job Description

The Support Team is the frontline response to inbound customer inquiries – phone calls and emails. The position is responsible for understanding all products we offer in detail to provide thorough and prompt answers to customer questions. We have a great team where we help each other out and are focused on constantly improving. As part of this team, the Technical Support Representative is vital in brainstorming ways to improve the customer experience as they hear directly from our customers.

Job Responsibilities

  1. Answer inbound phone calls from customers.
  2. Utilize ticketing software to respond to customer inquiries.
  3. Monitor and respond to inbound chat inquiries
  4. Respond to emails from customers
  5. Report more complicated support issues to CSM and Director of Customer Success

We’re looking for those who:

  • Like working on a team and collaborating
  • Aren’t afraid to voice new ideas
  • Go with the flow and embrace change
  • Are quick to learn
  • Have good communication skills
  • Like pineapple on pizza

Additional Information

  • 401k plans
  • Dental, and Vision insurance plans, Medical insurance exchange rep, Gym Membership
  • Work from home options
  • Paid holidays, plus PTO
  • Lots of employee engagement activities
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Position Details

Location(s): Rexburg, ID
Reporting to: Director of Customer Support
Status: Full-Time
Compensation: Salary DOE

Our Core Values

At Home Care Pulse we hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  • Results Driven

  • Problem Solver

  • Service-Minded

  • Continuous Learner

  • Passionate

Our Hiring Process

01
Review
Applicants are vetted to determine right-fit candidates.
02
Initial Call
Chat over the phone with hiring manager to get to know you better.
03
Team Interview
Meeting with some team members. (Possible homework assignment)
04

Final Meeting –Offer Extended
Concluding meeting with leadership including a personalized offer.

05

Career Launch
Concluding meeting with leadership including a personalized offer.

Why Work for Home Care Pulse?

Flexible Schedules

A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.

Competitive Pay

We pay more than most businesses in the area because we expect more.

Opportunities for Advancement

We’re growing fast, we promote from within, and we invest in people. Come grow with us.

Always Closed on Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Casual Dress Code

Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.

Make a Difference

Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.

Work Remote

Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.

Generous PTO + Paid Holidays

We encourage a healthy work-life balance. Get all your vacation time up front at the start of the year.

Gym Membership Reimbursement

Your physical and mental health are important to us.

Team Activities

Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.

401K Plans

Accelerate your retirement savings with excellent Roth and traditional 401K plans.

100% Paid Dental Insurance

Need dental work or a cleaning? It’s covered.

100% Paid Vision Insurance

We make sure your eye health is taken care of.

Disability Insurance

We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.

Other Bonuses

Like going above and beyond? We have frequent opportunities to earn a little extra.

Start your career with
Home Care Pulse

We have offices in Rexburg, Idaho and Durham, North Carolina
with remote workers across the country. We are looking for
talented individuals to join our growing team.

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