Home Care Pulse is a B2B software-as-a-service company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.
Are you ready to work at HCP?
Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
Experience a startup/agency culture but with the stability of a company who has been in business for 10+ years (fun AND stable!)
Work with some of the largest agencies, technology vendors, and healthcare tech on the planet! Be a part of a company that has been recognized multiple times as the best place to work.
The Support Team is the frontline response to inbound customer inquiries – phone calls and emails. The position is responsible for understanding all products we offer in detail to provide thorough and prompt answers to customer questions. We have a great team where we help each other out and are focused on constantly improving. As part of this team, the Technical Support Representative is vital in brainstorming ways to improve the customer experience as they hear directly from our customers.
- Answer inbound phone calls from customers.
- Utilize ticketing software to respond to customer inquiries.
- Monitor and respond to inbound chat inquiries
- Respond to emails from customers
- Report more complicated support issues to CSM and Director of Customer Success
We’re looking for those who:
- Like working on a team and collaborating
- Aren’t afraid to voice new ideas
- Go with the flow and embrace change
- Are quick to learn
- Have good communication skills
- Like pineapple on pizza
- 401k plans
- Dental, and Vision insurance plans, Medical insurance exchange rep, Gym Membership
- Work from home options
- Paid holidays, plus PTO
- Lots of employee engagement activities