Satisfaction Management

Find out what your clients and care professionals really think about your agency.
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Quality Satisfaction Management Interviews

Capture and measure client and care professional satisfaction

Home Care Pulse surveys your clients and care professionals to draw real, unbiased feedback regarding the performance of your company. Because Home Care Pulse is a third party with years of experience performing these interviews, we’re able to find out, in detail, exactly how your clients and care professionals feel about you.

quality satisfaction management reports

Monthly satisfaction reports

Every response we collect from your clients is available for you to see. We also take it a step further and provide you with detailed, online reports through the VANTAGE dashboard, where you can view our default reports or build custom reports with the information most valuable to you, and export them in PDF format to share or print.

compare against the home care industry

Compare performance with the entire industry

With your performance data collected and stored in the VANTAGE system, you can see how you stack up against the entire home care industry in North America. These comparisons provide insight into how well you’re doing, and can help in knowing when to adjust training to account for social or cultural influences.