Taking Action on Satisfaction: How to Utilize Your NPS Like a Pro

The success of your business can be summarized into how your employees and customers answer one single question: “How likely are you to recommend your current agency to others?”
Based on this, we created the Taking Action on Satisfaction tool to provide you a template that will help you review your HCP satisfaction scores and act on them.
We’ll cover:
  • What exactly is your Net Promoter Score (NPS) and how do you calculate it?
  • Data on why acting on your NPS is important
  • Guide you through how to find and review your score
  • What to do with your results at all 3 levels of satisfaction: promoters, detractors, passives
  • And how to implement HCP’s “Taking Action on Satisfaction” tool into your operations
Kire Madsen

Kire Madsen
VP of Customer Success | HCP

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